MY SERVICES
Gliding your way from 'stuck' back to growth
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Your financial performance isn't where it needs to be, but you're unsure how to get back on track? Are there processes and services that aren't working well, but you don’t know how to improve them? SOMETHING needs to change, but you don't know where to start?
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I support agencies with uncovering barriers, finding solutions, and embedding change.
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STRATEGIC
FOCUS
I facilitate strategic conversations about your agency's growth and focus. I help you prepare your strategy for moving out of the boardroom and into the agency. Translation of your company strategy into simple and agile initiatives that are wrapped up in a manageable process. You will feel confident that your plans are realistic and measurable, have buy-in from staff, and have clear ownership and accountability.
OPERATIONAL EFFICIENCIES
Optimisation of processes and day-to-day operations of delivering work, managing teams resource planning, use of systems, and planning re-structures. Together, we will review and optimise your ways of working across all aspects of delivery. Your processes and operations will be simpler, more efficient, scalable, and more profitable.
PEOPLE &
CULTURE
Optimising the way you manage and support teams throughout the business, including people processes and progression planning. Review and optimisation of your leadership processes, including team management, board responsibilities, and wider team structures. You will gain clarity on the steps needed to manage effectively through your people.
NEW BUSINESS
& PITCH
Optimisation of your sales process including qualification, scoping, pricing, win theme planning, creation of a winning pitch deck, and closing the deal. I also offer 'pitch doctoring' i.e. I support you on live pitches to ensure you craft a winning proposal, and I collect post-pitch feedback to help you understand reasons for winning or losing new work. This work aims to improve your pitch close rate and reduce your cost of pitching.
CLIENT
MANAGEMENT
Review and optimisation of how you manage, retain and grow clients. We will introduce solid processes for client relationship management, spotting opportunities for revenue growth, and becoming strategic long-term partners to your clients. The aim is to increase retention, YoY revenue growth, client satisfaction, and client profitability.
MENTORING &
TRAINING
Mentoring for senior leaders and managers to improve confidence and skills over time. This includes regular one-to-one calls to address any challenges, and to hold you accountable to your personal goals. You will feel more happy and confident, whilst focusing on the right priorities and getting the most out of your teams.
I also provide training on a variety of topics e.g. management skills, strategy delivery, change management.